News & Resources

Outbreak Management – Visitor Information

To protect our residents and staff during periods of increased illness or an outbreak, we ask all visitors to follow our infection prevention protocols.

Feeling Unwell?

If you arrive with any cold, flu, or respiratory symptoms, you will be asked to undertake a Rapid Antigen Test (RAT) before entering the facility.

During an Outbreak

If an outbreak is declared within the facility:

• All visitors must wear the required PPE, including a high-protection face mask (D95 or similar) and eye protection, as directed by staff.
• Visits must occur in the resident’s room or garden areas, as approved and supported by staff.
• Social distancing must be maintained at all times.
• Visitors must keep their face mask on for the entire visit. If a mask is removed, the visit may be ended immediately.

Please note: Even a minor breach of infection control can put lives at risk.

If You Test Positive Onsite

Occasionally, a positive result may occur even without symptoms. If you test positive during screening:

• Our staff will provide support and guidance.

 

Staying Connected

If you’re unable to visit in person, video and phone calls are available. Please contact Amber/ Sandy, Lifestyle Coordinators, to book a call.

For any questions or concerns, please call us on 0884655500

Thank you for helping us keep Amber Aged Care safe.